Privacy Policy

 

Privacy Policy & Terms and Conditions

Streamline Physio Effective Date: May 25, 2025

Privacy Policy

Streamline Physio ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website at https://streamlinephysio.com or contact us for services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address provided when you submit a form, request an appointment, or contact us directly.

Health-Related Information: Information you voluntarily share related to your physical therapy needs, condition, or treatment history, as necessary to provide care coordination.

Website Usage Data: IP address, browser type, pages visited, referring URLs, and other technical data collected automatically through cookies and analytics tools.

Communication Records: Records of text messages, emails, or phone communications you have with our team.

How Information Is Used

We use the information we collect to:

  • Schedule and confirm appointments
  • Communicate with you about your care and services
  • Respond to inquiries and requests
  • Send administrative or billing-related notifications
  • Improve our website and service offerings
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for marketing or promotional campaigns.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
  • Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

Text Messaging & Mobile Data Compliance

SMS Program Description

Streamline Physio uses text messaging exclusively for care coordination purposes. Messages may include appointment reminders, scheduling updates, and administrative or billing notifications. We do not send marketing or promotional text messages.

Opt-In

You may opt in to receive text messages from Streamline Physio by checking the consent checkbox on our website contact or appointment request form. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

You may opt out of text messages at any time. Reply STOP to opt out. Reply HELP for help.

Message Frequency

Message frequency may vary based on your care coordination needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Carrier Disclaimer

Streamline Physio is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.

Age Restriction

Our SMS program is intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.

Links to Terms & Conditions

For full terms governing use of our website and services, please review the Terms & Conditions section below.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We do not share your mobile information or SMS opt-in data with third parties for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

  • Service Providers: Third-party vendors who assist with website hosting, scheduling, billing, or communications, under written confidentiality agreements
  • Legal Compliance: When required by law, court order, or applicable regulation
  • Safety: When necessary to protect the health or safety of an individual

All service providers are contractually required to handle your information securely and only as directed by us.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to applicable legal obligations
  • Withdraw consent to receive text messages at any time by replying STOP

To exercise any of these rights, contact us using the information in the Contact section below.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Terms & Conditions of Use

These Terms & Conditions ("Terms") govern your access to and use of the Streamline Physio website located at https://streamlinephysio.com. By accessing or using this website, you agree to be bound by these Terms.

Use Restrictions

You agree not to:

  • Use this website for any unlawful purpose or in violation of any applicable laws
  • Reproduce, copy, distribute, or exploit any portion of this website's content without our written permission
  • Attempt to gain unauthorized access to any system, server, or network connected to this website
  • Upload or transmit malicious code, spam, or any content that is harmful, offensive, or disruptive
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

Intellectual Property

All content on this website, including text, images, graphics, logos, and other materials, is the property of Streamline Physio or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use of any content from this website is strictly prohibited.

Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement by Streamline Physio of those websites or their content. We are not responsible for the privacy practices, accuracy, or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Termination

We reserve the right to suspend or terminate your access to this website at any time, without notice, if we believe you have violated these Terms or any applicable law.

Governing Law

These Terms and this Privacy Policy are governed by the laws of the State of Wisconsin, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Wisconsin.

Changes to Terms

We reserve the right to update or modify this Privacy Policy and these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of this website after changes are posted constitutes your acceptance of the revised Terms.

Contact Information

Streamline Physio 507 Bruce Street, Suite 101 Verona, WI 53593

Phone: (608) 305-4810 Website: https://streamlinephysio.com

Business Hours: Monday – Thursday: 8:00 AM – 6:00 PM (CT) Friday: 8:00 AM – 12:00 PM (CT) Saturday – Sunday: Closed